Hillside’s Quality Survey

For Residents, Families, Friends & Visiting Professionals

For each statement please simply tick the box that best reflects your view and if you’ve got any suggestions
to make then please write them in the places provided.  Finally, just put your name at the end of the survey
form and either put it in the ‘Survey box’ or give it to Kath, me or indeed any member of the staff team.

Thank you for your time, Marie George, Home Manager. 30th June 2022

Your Details

MM slash DD slash YYYY

Question 1

I am really happy with the care given by the Nurses & Carers at Hillside.

Question 2

‘Personal care’ – incl. people’s hair, nails, teeth, cleanliness, general presentation & hearing aids / glasses is really good.

Question 3

I am really happy with the food, drinks & snacks at Hillside. There is a good variety and the quality is excellent.

Question 4

The home is clean, tidy & odour free and people’s clothes are washed & ironed properly and neatly presented.

Question 5

The lounges & communal facilities are positive spaces, well maintained and which enhance people’s wellbeing.

Question 6

The gardens & grounds are well maintained and provide a positive & accessible environment for people.

Question 7

The team do their utmost to help ensure that people do not feel lonely, helpless or bored?

Question 8

I am happy with the activities, events, trips & the variety of things to do at Hillside.

Question 9

The home is warm and homely, there is a friendly atmosphere and it is a nice place for people to live and to visit.

Question 10

I am confident in the management & leadership of the home and feel that they are very approachable.

Question 11