Team Survey - Hillside Nursing and Residential Care

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Hillside’s Team Survey

Please remember to fill in the first two questions before the start of Section 1

1General feeling & assessment

2Home Facilities & Environment

3Culture, approach, management & the care service

4Final questions

Remain anonymous or enter your name(Required)

I prefer to submit this questionnaire without putting my name down

I am happy putting my name to my feedback

Name

First Name Surname

Please indicate to which role ‘group’ you fit within(Required)

Care / Nursing / Management (Carers & Activities, Senior Carers, Care Supervisors, Nurses, Senior Nurses, Deputies, Home Manager)

Ancillary / Support (Kitchen, Housekeeping, Facilities, Admin, Finance, IT)

Section 1

General feeling & assessment

Question 1

‘I am proud to work at Hillside in the care sector.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you believe would increase your level of pride at Hillside?

Question 2

‘Hillside can be viewed as an excellent role model within Swansea.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you believe would increase the potential for Hillside to be viewed as a role model within Swansea?

Question 3

‘In general, the home has a very positive relationship with residents’ families and friends.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

Do you have any suggestions for how relationships with residents’ families and friends can be improved further?

Question 4

'I know how critical occupancy is to the level of investment and success of Hillside and I understand my role in ensuring that it is high.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

Any comments?

Question 5

'I think the Team Caravan at Tenby is a really nice idea; it helps to make me feel valued and appreciated for the important work that I do.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

Any comments?

Question 6

If we budget on investing an extra £25,000 on making improvements to Hillside during the next year, what would you spend the money on and why?

Section 2

Home Facilities & Environment

Question 7

‘The residents and their families seem to really like the arrangements and facilities in the communal areas, I can’t think of anything that would improve them.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you feel would improve the communal areas?

Question 8

‘I have all of the equipment, tools and facilities necessary to do my job well.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What equipment, tools or facilities do you feel that you are lacking?

Question 9

‘The decoration and living / working environment in the home is exemplary, it is the same or of a better standard than I would have in my own home.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you feel are necessary?

Question 10

‘The bathrooms feel really homely and are a positive experience for the residents.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you feel would improve the bathrooms at Hillside?

Question 11

‘The sluice rooms and cleaning facilities are excellent.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you feel would improve your working environment?

Question 12

‘The food at Hillside is a real strength of the home.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

Do you have any suggestions for improving the food, menu or presentation?

- also think in terms of Breakfast, Lunch, Tea, Supper, Coffee time (11:00 a.m.) etc.

Question 13

‘Mealtimes are very special. We create an environment that enables the residents to enjoy their food and talk to each other.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

Do you have any suggestions for improving mealtimes or coffee times?

Question 14

‘Everywhere is really clean and odour free.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you feel would improve the level of cleanliness and aid the removal of odours?

Question 15

‘The residents’ clothes and bed linen is always kept clean and fresh’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you feel would improve the levels of freshness and cleanliness of residents’ clothes?

Question 16

‘The bed linen is of an acceptable quality and is available in sufficient quantity.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes, if any, would you suggest?

Question 17

'I think the Facilities Team are very approachable and are keen to support the team, helping to make the home environment a nice place for Residents to live.'

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes, if any, would you suggest?

Question 18

'I think the level of personalisation of residents’ rooms is great.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you feel would improve the way that we assist with or encourage the levels of personalisation of residents’ rooms?

Question 19

‘I think the gardens and grounds are well maintained and provide a positive environment for the residents.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What improvements or changes do you feel would improve the grounds?

Question 20

‘The telephone arrangement works well. Incoming calls are always answered quickly and professionally and the caller can be passed to the relevant person easily.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you feel would improve the way incoming calls are managed at Hillside?

Question 21

‘I like the way that MCM/PCS, our Care Planning and recording system works’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you feel would improve the way that that MCM/PCS, our Care Planning and recording system works?

Question 22

The Caremeds e-MAR system (Medication administration) works really well.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you feel would improve the medication administration process?

Question 23

‘The Nexus call bell system works well and the home feels much more homely without nurse bells sounding all of the time.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you feel would improve the medication administration process?

Question 24

‘There is nothing I can think of that would improve the lives of residents further.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you feel would improve the lives of residents?

Question 25

‘There is nothing I can think of that would improve the working environment for me at Hillside further.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you feel would improve your working environment?

Section 3

Culture, approach, management & the care service

Question 26

‘There is a good team spirit within my immediate team at Hillside.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

As you can always improve upon this dimension, what changes do you feel would improve the level of team spirit within your immediate team?

Question 27

‘There is a good team spirit across the whole of Hillside, everyone works well together.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

As you can always improve upon this dimension, what changes do you feel would improve the level of team spirit across the whole of Hillside?

Question 28

‘The key worker system is working extremely well at Hillside, it really makes a difference to the residents, their families and to my level of job satisfaction.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes, if any, do you feel would improve the way the key worker system is currently implemented?

Question 29

'I think the level of sickness is very low; that my colleagues always call in plenty of time so that shifts can be covered and that the Management Team strike the correct balance in addressing any shortcomings amongst the team.'

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes, if any, do you feel would improve the way that sickness is managed across the team?

Question 30

'I’m happy to cover my colleagues’ shifts when they are on holiday or go sick, in the same way that I expect them to cover my holidays or shifts when I’m unwell.'

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes, if any, do you feel would improve the way the way that shifts are covered?

Question 31

‘Overall, I am really happy working at Hillside.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes do you feel would improve how you feel about working with the team and residents at Hillside?

Question 32

‘With respect to my own employment, I feel that I am treated professionally and fairly.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

Are there any particular aspects that you feel need to be changed?

Question 33

For each of the three members of the Management Team please provide your view as to our ability / performance.

Sharda Griffith - Home Manager

	Very Good	Reasonable	Middling	Poor	Very Poor
Leadership
Putting Residents First
Working as one team
Professionalism/ Expertise
Being Approachable/ Visible
Work Ethic/ Time Keeping
Trust/ Confidentiality
Consistency
Valuing & Appreciating me
Fun & Enjoyable to work with

For Sharda

If there was one thing you would suggest for her to change or improve upon, what would it be?

Question 34

Lissy Pathrose - Deputy Manager

	Very Good	Reasonable	Middling	Poor	Very Poor
Leadership
Putting Residents First
Working as one team
Professionalism/ Expertise
Being Approachable/ Visible
Work Ethic/ Time Keeping
Trust/ Confidentiality
Consistency
Valuing & Appreciating me
Fun & Enjoyable to work with

For Lissy

If there was one thing you would suggest for her to change or improve upon, what would it be?

Question 35

Gareth Bamsey - Director

	Very Good	Reasonable	Middling	Poor	Very Poor
Leadership
Putting Residents First
Working as one team
Professionalism/ Expertise
Being Approachable/ Visible
Work Ethic/ Time Keeping
Trust/ Confidentiality
Consistency
Valuing & Appreciating me
Fun & Enjoyable to work with

For Gareth

If there was one thing you would suggest for him to change or improve upon, what would it be?

Question 36

For nurse and care staff only

'I think all Nurses & Senior Carers lead the floor professionally, help as appropriate and ensure the shifts run smoothly.'

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes, if any, would you suggest?

Question 37

‘I can’t think of any change that would improve the calibre of nursing care provided at Hillside.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes, if any, would you suggest?

Question 38

‘I think the level of Personal Care is excellent (personal care includes continence care (Pad changes, toileting), hair washing / brushing, shaving (men & women), nails, tailored clothing (reflecting residents’ preferences), teeth, eyes / glasses, hearing aids, washing, showering & baths.).’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes, if any, would you suggest?

Question 39

‘I can’t think of any change that would improve the level of care provided by carers at Hillside.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes, if any, would you suggest?

Question 40

‘I know who my supervisor / line manager is and I am happy with my 1-to-1’s and the level of support that I receive.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes, if any, would you suggest?

Question 41

‘I am entirely happy with the level and quality of training that I and other members of the team receive.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

Please describe any ideas you may have for improving training?

Question 42

This question should only be answered IF you joined Hillside during the last 12 months

‘I am entirely happy with the induction programme that I went through or that currently operates in the home and there is nothing I can really suggest to improve upon it.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What ideas, if any, do you have for improving the induction programme?

Question 43

‘I enjoy our meetings, they are often good fun and I feel entirely comfortable at raising any issues or concerns.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

How could meetings be improved?

Question 44

‘I regularly provide positive feedback on things that my colleagues are doing well.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

If you don’t, please explain why not?

Question 45

‘Hand over meetings work really well and the Dice Allocation process is now always followed openly and fairly.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

Any suggestions for how they could be improved if at all?

Question 46

‘I am fully aware of the individual resident’s specific wants and needs and am able to adapt my approach to suit them.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

Any suggestions for how we could improve our level of understanding and tailoring to suit each resident?

Question 47

‘The written policies and procedures at Hillside are readily accessible and are of a very professional quality.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What changes, if any, would you suggest in this area?

Question 48

‘I fully understand what procedures are critical and I can easily access & review those that I use less frequently.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

How could understanding and accessibility be improved, if at all?

Question 49

‘I am proud of the level of Activities and know that myself and the entire team try and make the Residents’ lives more interesting and stimulating on a day-to-day basis.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What could we do differently? What improvements would you suggest?

Question 50

‘I am really happy with our approach to care planning.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

What could we do differently? What improvements would you suggest?

Question 51

‘I am really happy with our approach to pre-admission assessments.’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

How would you suggest we improve the pre-admission process if at all?

Question 52

Have you any ideas or suggestions as to how cost savings can be achieved?

Question 53

‘I think we have an excellent relationship with hospitals, social workers, nurse assessors, Doctor’s Surgeries, Pharmacy and other professionals.

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

Which relationship(s) do you feel could be improved and how?

Section 4

Final questions

Question 54

Is there anything else that you wish to raise or put forward that has not been addressed in the main body of this questionnaire?

Question 55

Are there any other questions that you feel should have been asked but were missed?

Question 56

‘I think this questionnaire is a good idea?’

Strongly Agree

Agree

Neutral / Unsure

Disagree

Strongly Disagree

Any suggestions for how it can be improved?

Question 57

‘Overall, if there was one change at Hillside that I would do first, that would be to ...

Hillside’s Team Survey

Section 1

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Section 2

Question 7

Question 8

Question 9

Question 10

Question 11

Question 12

Question 13

Question 14

Question 15

Question 16

Question 17

Question 18

Question 19

Question 20

Question 21

Question 22

Question 23

Question 24

Question 25

Section 3

Question 26

Question 27

Question 28

Question 29

Question 30

Question 31

Question 32

Question 33

Question 34

Question 35

Question 36

Question 37

Question 38

Question 39

Question 40

Question 41

Question 42

Question 43

Question 44

Question 45

Question 46

Question 47

Question 48

Question 49

Question 50

Question 51

Question 52

Question 53

Section 4

Question 54

Question 55

Question 56

Question 57

Thank you, Sharda, Lissy & Gareth